Retrieve Username/Web ID

It only takes a few minutes to retrieve your Username or Web ID

To do this you'll need:

  • Your account number
  • To enter some details about yourself

Need some help?


If you're registered for Online Services, you'll either have a Username that you chose or a Web ID we gave you. You'll need to enter some details on the next screen and we'll then display your Username/Web ID to you.

If you've not registered for Online Services yet, you can register here.

Your account number is eight or nine digits long. You'll find this on a statement or on your cash card (if you have one).

If you can't find your account number, call our Customer Service Centre on 0800 121 8899 with your Telephone Security Details handy and once we've confirmed it's you we'll let you know what it is. We're open Monday to Friday 8am - 8pm, Saturday 9am - 5pm and Sunday 10am - 4pm (closed bank holidays). Or visit your nearest branch

Can't find what you're looking for?

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