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Your Username is 7 – 50 characters and was chosen by you.

If you registered for Online Services before June 2020, this used to be called a Web ID.

If this is your first time logging in since June 2020, please use your Web ID in the Username field. You'll be able to change it to a Username of your choice over the next few steps.

Not registered for Online Services?

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If you have forgotten your Username, you can retrieve it

If you don't yet manage your accounts online you can register for Online Services.

If you already use Online Services and you registered before June 2020, the first time you log in please use your Web ID in the Username field. You'll be able to change it to a Username of your choice over the next few steps.

We've made using your account online even safer, so you may notice that things look a bit different.

If your registered for Online Services before June 2020 and this is the first time you're logging in, don't worry – we'll take you through the changes step-by-step on the next few screens.

More about what's changed

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