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Compromised security details

If you think there's any chance that someone else might know your security details, it's important to let us know as soon as possible.

If you think someone knows your online security details you can reset your Online Password here.

If you think someone knows your telephone security details you can let us know below - it only takes a few minutes. You'll just need to enter some details about yourself.

Your details

Date of birth
When you select 'Submit' below, we'll block telephone access to your account(s) immediately and post a Telephone Password reset letter to you. You won't be able to manage your accounts over the phone until your password's been reset.
Need some help?

If you would like to speak to us, call our Customer Service Centre on 0800 121 8899. We're open Monday to Friday 8am-7pm and Saturday 9am-2pm. We are currently closed on Sundays and bank holidays.

Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892). Coventry Building Society. Principal Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Calls to 0800 numbers are free when made from the UK. You may be charged for calls to all other numbers, please contact your service provider for further details. We may monitor, record, store and use telephone calls to help improve our service and as a record of our conversation.