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Replace Telephone Grid Card

You only need to use your Telephone Grid Card when you call us.

If you've lost this, enter your details below and we'll post a replacement to you. You should receive your new card within four working days.

Your details

Complete all fields marked *

*Date of birth

When you press 'Submit', you won't be able to manage your accounts over the phone until you have received your new Grid Card.

Need some help?

If you're having difficulty ordering a replacement Grid Card, call our Customer Service Centre on 0800 121 8899. We're open Monday to Friday 8am-7pm and Saturday 9am-2pm. We are currently closed on Sundays and bank holidays.