To do this you'll need:
If you've forgotten your Username, you can retrieve it.
If you've forgotten both your Online Password and your Memorable Word, you won't be able to log in to Online Services.
You'll need to call our Customer Service Centre on 0800 121 8899 and have your telephone security details handy. An advisor will get you set up so that you're ready to re-register for Online Services on the website where, you'll create new online security details.
You won't be able to re-register for Online Services without speaking to us first.
We're open Monday to Friday 8am - 8pm, Saturday 9am - 5pm and Sunday 10am - 4pm (closed bank holidays). Or visit your nearest branch
If you don't have any up-to-date telephone numbers with us, you'll need to update these before you can reset your Online Password.
To do this, call our Customer Services Centre on 0800 121 8899 and have your telephone security handy. We're open Monday to Friday 8am - 8pm, Saturday 9am - 5pm and Sunday 10am - 4pm (closed bank holidays). Or visit your nearest branch
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