To do this you'll need:
If you've forgotten your Username, you can retrieve it.
If you've forgotten both your Online Password and your Memorable Word, you won't be able to log in to Online Services.
You'll need to call us on 0800 121 8899 and have your telephone security details handy. An advisor will get you set up so that you're ready to re-register for Online Services on the website where, you'll create new online security details.
You won't be able to re-register for Online Services without speaking to us first.
We're open Monday to Friday 8am-7pm and Saturday 9am-2pm. Or you can visit your nearest branch
If you don't have any up-to-date telephone numbers with us, you'll need to update these before you can reset your Online Password.
To do this, call us on 0800 121 8899 and have your telephone security handy. We're open Monday to Friday 8am-7pm and Saturday 9am-2pm. Or you can visit your nearest branch
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